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How 9bbd Handles Your Personal Information

When you open an account and use payment methods like bKash, Nagad, or Rocket, you share personal information with us.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour right to request data deletionCookie controls availableContact us to update your records

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across every page and account transaction, including when your bKash or Nagad payment details are submitted. Cookies are used to keep your session active and to remember your account preferences — you can manage cookie settings through your browser at any time. We retain your account data for as long as your account remains active and for a period afterwards as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate records, or request deletion of your account data by contacting support.

SSL Encryption

Every page and payment interaction — including bKash and Nagad submissions — is protected by SSL. Your data travels encrypted from your device to our servers.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can block or clear cookies through your browser settings at any time.

Data Retention Policy

We keep your account records while your account is active and for a further period required by law. After a valid deletion request, we remove identifiable data from our active systems.

Access and Correction Rights

You have the right to see what data we hold, ask us to fix errors, or request full deletion. Contact support via live chat or email with your registered account details.

What We Collect and Why It Matters

9bbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, email address, phone number, and any payment details you enter when using bKash, Nagad, or Rocket to fund your account. Transaction records are logged for every deposit and withdrawal you make, including the wallet

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reference numbers tied to those transfers. We also collect device data such as your browser type, IP address, and session timestamps each time you access the platform. This technical data helps us detect unusual login activity and keep your account safe. Beyond what you submit directly,
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we may receive verification data when your mobile wallet identity is confirmed through your bKash, Nagad, or Rocket account. We do not sell your personal data to third parties. Data is shared only where required by applicable law or with service providers who operate under strict
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data-processing agreements with us. Your eligibility to use this platform and the legal basis for processing your data depend on your local law and the eligible regions from which access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to access, correct, or remove any personal data we hold about your account, our support team handles those requests directly. You can reach us through live chat on the site, by email, or through the account help section on your mobile device. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Team online

Live Chat

Start a live chat session from any page on the site. Raise your privacy request directly and our team will log it against your account.

Email Support

Send your data access or deletion request by email. Include your registered phone number or the wallet ID you use for bKash, Nagad, or Rocket deposits.

Account Help Section

Open the help section inside your account on mobile. You can flag a data query there and track its status without leaving the app.

Common Questions About Your Privacy on 9bbd

These are the questions we hear most often about how we handle personal data, account records, and your rights as someone who has opened an account with us.

We collect your name, email, phone number, and any wallet details you provide — including bKash, Nagad, or Rocket numbers — along with device and session data each time you log in.

We do not sell your data. We share it only where the law requires or with service providers under strict data agreements. Your payment wallet data is never passed to unrelated third parties.

Contact our support team via live chat or email. Include your registered phone number or the bKash, Nagad, or Rocket wallet ID linked to your account so we can locate your records.

Yes. Submit a deletion request through live chat or email. We will process it within a reasonable period and remove identifiable data from active systems, subject to any legal retention obligations.

We use session cookies to keep you logged in and preference cookies to save your account settings. You can manage or clear these through your browser; blocking them may affect login behaviour.

Yes. Payment data submitted through bKash, Nagad, or Rocket is transmitted via SSL encryption and stored under strict access controls. Only authorised processes can access transaction records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Info9Bbd Banking

How 9bbd Handles Your Personal Information

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Controls

Data Retention Policy

Access and Correction Rights

Reach Us About Your Privacy Questions

Live Chat

Email Support

Account Help Section

Common Questions About Your Privacy on 9bbd

01 What personal data does 9bbd collect when I register?

02 Does 9bbd share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask 9bbd to delete my account data?

05 How does 9bbd use cookies on the site?

06 Is my bKash or Nagad payment data stored securely?

Privacy Policy

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